SHIPPING
★ FREE SHIPPING ON ORDERS OVER £200! (AUTOMATICALLY APPLIED) ★
DELIVERY TIMES STATED ARE IN ADDITION TO ANY MADE-TO-ORDER LEAD TIMES.
A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS.
A SIGNATURE MAY BE REQUIRED FOR DELIVERIES.
SHIPMENTS ARE COLLECT FROM US TWICE A WEEK - YOU MAY EXPERIENCE A SMALL DELAY BETWEEN TRACKING BEING PROVIDED AND THE PACKAGE BEING PICKED UP.
ORDER COLLECTION IS AVAILABLE FROM OUR STUDIO IN HOXTON, LONDON. PLEASE NOTE THAT UNLESS ARRANGED IN ADVANCE, THIS IS OFFERED BETWEEN 10AM AND 6PM MONDAY TO FRIDAY. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER IS READY.
DUTIES AND TAXES
US CUSTOMERS: ALL DUTIES & TAXES ARE INCLUDED. NO FURTHER COSTS WILL BE CHARGED ON DELIVERY.
FOR REST OF WORLD (EXCLUDING UK & USA):
ANY IMPORT DUTIES AND TAXES ARE CHARGED ONCE THE PARCEL HAS REACHED THE DESTINATION COUNTRY AND THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES AS CUSTOMS POLICIES VARY BY COUNTRY. IF YOU HAVE ANY QUESTIONS RELATED TO CUSTOMS CHARGES YOU ARE ADVISED TO CONTACT YOUR LOCAL CUSTOMS.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE ITEMS PURCHASED ARE AUTHORISED FOR IMPORT BY YOUR COUNTRY'S CUSTOMS.
BY LAW, WE MUST DECLARE ALL ITEMS AT THEIR FULL PRICE AND CANNOT ALTER THIS AMOUNT TO DECREASE INTERNATIONAL CUSTOM FEES.
IF YOU REFUSE A SHIPMENT FROM PRISTINE, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES, ANY IMPORT FEES THAT ARE INCURRED ON THE PACKAGE, AND THE COST OF RETURNING THE PACKAGE TO PRISTINE.
WE ARE NOT RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES INCURRED UPON DELIVERY AND WILL NOT ACCEPT RETURNS OR ISSUE REFUNDS TO CUSTOMERS ON ORDERS THAT WERE NOT RECEIVED DUE TO UNPAID DUTIES.
POLICY AND TERMS
BY PLACING AN ORDER AT PRISTINE YOU ARE RESPONSIBLE FOR ORIGINAL SHIPPING CHARGES, ALL APPLICABLE CUSTOM IMPORT FEES AND THE COST OF RETURN SHIPPING BACK TO PRISTINE. THIS ALSO APPLIES TO ANY SHIPMENTS THAT ARE REFUSED BY YOU AT DELIVERY OR IF AN ORDER IS RETURNED TO US DUE TO BEING REJECTED BY CUSTOMS,