SHIPPING

DELIVERY TIMES STATED ARE IN ADDITION TO ANY MADE-TO-ORDER LEAD TIMES.

A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS.
A SIGNATURE MAY BE REQUIRED FOR DELIVERIES.

SHIPMENTS ARE COLLECTED FROM US 2-3 TIMES A WEEK - YOU MAY EXPERIENCE A SMALL DELAY BETWEEN TRACKING BEING PROVIDED AND THE PACKAGE BEING PICKED UP.

DUTIES AND TAXES

ALL ORDERS ARE INCLUSIVE OF DUTIES AND TAXES. NO FURTHER COSTS WILL BE CHARGED ON DELIVERY, REGARDLESS OF DESTINATION.

BY LAW, WE MUST DECLARE ALL ITEMS AT THEIR FULL PRICE AND CANNOT ALTER THIS AMOUNT TO DECREASE INTERNATIONAL CUSTOM FEES.

IF YOU REFUSE A SHIPMENT FROM PRISTINE, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND THE COST OF RETURNING THE PACKAGE TO PRISTINE.

WE ARE NOT RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES INCURRED UPON DELIVERY AND WILL NOT ACCEPT RETURNS OR ISSUE REFUNDS TO CUSTOMERS ON ORDERS THAT WERE NOT RECEIVED DUE TO FAILURE TO ARRANGE DELIVERY OR COLLECTION.

POLICY AND TERMS

BY PLACING AN ORDER AT PRISTINE YOU ARE RESPONSIBLE FOR ORIGINAL SHIPPING CHARGES AND THE COST OF RETURN SHIPPING BACK TO PRISTINE. THIS ALSO APPLIES TO ANY SHIPMENTS THAT ARE REFUSED BY YOU AT DELIVERY OR IF AN ORDER IS RETURNED TO US DUE TO BEING REJECTED BY CUSTOMS.