SHIPPING
Pristine ships worldwide.
Shipping costs are calculated at checkout based on your delivery address and selected shipping service.
WHERE WE SHIP FROM
Orders are fulfilled from our London studio, with selected products also held at our North American fulfillment center.
Where stock is available locally, North American orders may be fulfilled from within the US for faster delivery. Otherwise, your order will be shipped from London.
The shipping origin shown on each product page is an estimate based on your selected delivery country and the availability of that item. Your order may be dispatched from a different location depending on the full delivery address, stock availability and the other items in your basket. For orders containing multiple items, we may fulfil the order together from one location or dispatch items separately from different locations.
Orders containing multiple items may be fulfilled in more than one shipment. If we split your order, you will not be charged any additional shipping costs and you will receive separate tracking information for each shipment.
READY TO SHIP
Items marked Ready to ship are currently in stock.
Orders are dispatched throughout the week. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.
PRE-ORDER
Items marked Pre-order are not yet ready for immediate dispatch.
Each pre-order product has an estimated shipping date or shipping window displayed on its product page. Please check this information before ordering.
Estimated shipping dates are provided in good faith but may occasionally change during production. If there is a significant delay to your order, we will contact you.
Read our full Pre-Order Information
ORDERS CONTAINING PRE-ORDER & IN-STOCK ITEMS
If your order contains both pre-order and in-stock items, we may ship available items separately where practical.
Depending on the products ordered, fulfillment location and expected arrival dates, we may instead hold your order until all items are ready to ship.
You will never be charged additional shipping costs if we choose to split your order.
DELIVERY TIMES
Delivery times shown at checkout apply after your order has been dispatched and do not include any pre-order or made-to-order production time.
Your available shipping services and rates will be displayed at checkout based on your delivery address.
A signature may be required on delivery.
DUTIES & TAXES
All orders are shipped with duties & taxes included.
There should be no additional import duties or taxes to pay on delivery.
By law, we declare international shipments at their full purchase value and cannot alter customs declarations.
TRACKING
You will receive tracking information by email when your order is dispatched.
If your order is fulfilled in more than one shipment, you will receive separate tracking information for each parcel.
Please allow up to 48 hours for tracking information to become active.
DELIVERY ISSUES
Please ensure that your delivery address is complete and correct before placing your order.
If a parcel is returned to Pristine because delivery or collection was not completed, additional shipping charges may apply to resend the order.
If you refuse a shipment, the original shipping cost and any costs incurred in returning the parcel to Pristine may be deducted from your refund.
For help with an order, please contact customerservice@pristine.land.