FAQs
ORDERING INFO
SHIPPING
A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS. PLEASE BEAR IN MIND IT CAN TAKE UP TO 48 HOURS FOR TRACKING INFORMATION TO DISPLAY. A SIGNATURE MAY BE REQUIRED FOR DELIVERIES.
ORDERS ARE SHIPPED 2-3 TIMES PER WEEK. STOCK ORDERS PLACED WITH EXPRESS SHIPPING WILL SHIP SAME WORKING DAY IF ORDERED BEFORE 11AM, OR THE FOLLOWING DAY IF ORDERED AFTER.
(PLEASE NOTE THAT LEAD TIMES QUOTED ON MADE-TO-ORDER PRODUCT PAGES ARE FOR GUIDANCE ONLY. DUE TO THE COMPLEX NATURE OF GARMENT MANUFACTURING, OCCASIONAL MINOR DELAYS MAY ARISE, AND ARE NOT IN BREACH OF THE CONTRACT BETWEEN PRISTINE AND THE PURCHASER.)
DELIVERY TIMES ARE STATED IN ADDITION TO ANY MADE-TO-ORDER LEAD TIMES, WHERE APPLICABLE.
DUTIES & TAXES
ALL ORDERS ARE INCLUSIVE OF DUTIES AND TAXES. NO FURTHER COSTS WILL BE CHARGED ON DELIVERY, REGARDLESS OF DESTINATION
RETURNS & CANCELLATIONS
WE ACCEPT EXCHANGES AND RETURNS ONLY ON UNWORN ITEMS WITHIN 14 DAYS OF RECEIPT. SEE OUR REFUND POLICY FOR FULL TERMS. You can find it here.
ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PURCHASE.