FAQs
ORDERING INFO
(PLEASE NOTE THAT ALL QUOTED MANUFACTURING TIMELINES ARE FOR GUIDANCE ONLY. DUE TO THE COMPLEX NATURE OF GARMENT MANUFACTURING, OCCASIONAL MINOR DELAYS MAY ARISE, AND ARE NOT IN BREACH OF THE CONTRACT BETWEEN PRISTINE AND THE PURCHASER.)
IF YOU ARE OUTSIDE OF OUR SIZE CHART, OR PREFER TO HAVE YOUR ORDER CUSTOMISED TO YOUR MEASUREMENTS, WE OFFER THIS SERVICE FOR AN ADDITIONAL CHARGE, PLEASE EMAIL US TO DISCUSS.
WE ALSO OFFER FULLY CUSTOM PIECES, FROM A CHANGE OF COLOUR, SLEEVE LENGTH, ETC, TO A FULLY BESPOKE LOOK, PLEASE EMAIL US TO DISCUSS.
SHIPPING
DELIVERY TIMES STATED ARE IN ADDITION TO ANY MADE-TO-ORDER LEAD TIMES.
A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS. Please bear in mind it can take up to 48 hours for tracking information to display.A SIGNATURE MAY BE REQUIRED FOR DELIVERIES.
DUTIES & TAXES
US CUSTOMERS: ALL DUTIES & TAXES ARE INCLUDED. NO FURTHER COSTS WILL BE CHARGED ON DELIVERY.
INTERNATIONAL SHIPMENTS MAY BE LIABLE FOR IMPORT DUTIES AND TAXES, FOR WHICH THE SOLE RESPONSIBILITY LIES WITH THE CUSTOMER. ANY QUESTIONS REGARDING IMPORT DUTIES AND TAXES SHOULD BE TAKEN UP WITH YOUR COUNTRY’S CUSTOMS AUTHORITY.
BY LAW, WE MUST DECLARE ALL ITEMS AT THEIR FULL PURCHASED PRICE AND CANNOT ALTER THIS AMOUNT TO DECREASE CUSTOMS FEES.
WE ARE NOT RESPONSIBLE FOR ADDITIONAL CHARGES INCURRED UPON DELIVERY, AND WILL NOT ACCEPT RETURNS OR ISSUE REFUNDS TO CUSTOMERS ON ORDERS THAT WERE NOT RECEIVED DUE TO UNPAID DUTIES OR FAILURE TO ARRANGE DELIVERY OR COLLECTION.
RETURNS & CANCELLATIONS
WE ACCEPT EXCHANGES AND RETURNS ONLY ON UNWORN ITEMS WHICH ARE FAULTY OR NOT AS DESCRIBED WITHIN 14 DAYS OF RECEIPT.
WE OFFER AN ALTERATIONS SERVICE, EMAIL US TO FIND OUT MORE.
ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF PURCHASE.